Common Questions

Contact Us

Are your parts tested and functional?

Yes. Every unit is inspected for physical condition, connector integrity, and where possible, basic functional verification before listing. We photograph the actual item you will receive — not stock images.

How do I know a part is compatible with my machine?

Each listing includes manufacturer part numbers (MPN), model references, and technical specifications. If you are unsure, send us your machine model or existing part photo via the contact form and we will confirm compatibility before you order.

Do you offer warranties?

Every part comes with a 30-day warranty from the date of delivery. If a part does not work as described within those 30 days, we replace it or refund you in full, and we pay the return shipping.

How quickly do you ship?

In-stock items ship within 24–48 hours from our EU warehouse on business days. Transit time depends on destination: 2–5 days within the EU, 5–10 days to the Americas and Asia. Express shipping is available on request.

Can you source parts not listed on your site?

Yes — sourcing obsolete and hard-to-find industrial automation parts is one of our specialties. Send us the part number, manufacturer, and any relevant documentation. We typically respond with availability and pricing within 24–48 hours.

What Our Clients Say

  • Sourced a Heidenhain encoder that was discontinued years ago. Arrived well-packaged, fully functional, and saved us weeks of machine downtime. Will definitely use again for obsolete parts.
    Heidenhain encoder RON 255 0000 Id.Nr. 263 635 01 front view — industrial automation spare part by Samonde
    Maintenance Engineer, German CNC Firm
    Confirmed Buyer
  • We regularly buy Siemens SIMATIC modules from Samonde. Pricing is fair, shipping to Italy is fast, and the parts are always exactly as described. Reliable supplier for our production line.
    Procurement Manager, Italian OEM
    Repeat Customer
  • Needed a Schneider TSX module urgently for a client project. Samonde delivered within 3 days and the module worked perfectly out of the box. Great communication throughout.
    Automation Integrator, Spain
    Confirmed Buyer